Park Auto Group

Tuesday, April 21, 2015

Made it well worth the nearly 700 mile round trip

I literally did a countrywide search for a used truck that lasted over three months, and I was willing to travel wherever I had to in order to secure a truck that would meet the needs of our farm business. Fortunately for me, Park Auto had just traded for a one owner F150 that met all of our needs perfectly. It was excellent condition with extremely low miles, but best of all it was very reasonably priced which is not the case with most used trucks. I called and was connected with Adam Dungan in sales. Adam is a consummate professional and he quickly sent me all of the info I needed on the truck. He was very timely and responsive and never once did he put any kind of pressure on me to make a purchase.


Thru Adam, I was able to negotiate a very fair price over the phone for the truck of my dreams, and there were no slimy sales gimmicks used by he or anyone else at Park. Just a reasonable bottom line "take it or leave it" price that was too good to pass up. We made the 335+ mile drive from Indy to make the purchase after negotiating all of the terms on the phone. Adam was out due to a prior commitment the day I came to purchase the truck, but Ali Yoho filled in for him and had everything ready to go upon my arrival. She was an absolute joy to work with. Upon inspection, the truck did need an alignment and the used car manager simply deducted the cost of the service that needed done from the sales price so we could be on our way quickly. Mark Martina was our finance manager and he was as equally pleasant and professional to work with as Adam & Ali. This was the first time in my life that I actually enjoyed working with an auto sales finance manager. He spent as much time with me as I needed to look at all of the options available to me for financing and made the process painless. It was obvious that he wasn't trying to rush me thru the process and wanted to make certain I got the best terms that worked for me. He was also very helpful in explaining a great warranty product known as "5 Star". I'm not typically an extended warranty purchaser, but this product was too good to pass up. Now our gently used truck is essentially covered bumper to bumper up to nearly 100k miles for a very reasonable amount. While Mark was buttoning up the paperwork, Ali had the truck plated and ready to roll (complete with a full tank of gas - which is nothing to sneeze at on this truck with it's 36 gallon tank!) when the finance process was complete. A couple of days after the purchase, both Adam and Mark followed up with me by phone to see if everything was okay and if I had any questions. This was, BY FAR, the best auto purchasing experience I have ever had. Everyone I spoke with at Park was pleasant, genuine, professional and very kind. They made it well worth the nearly 700 mile round trip, 14 hour day to pick up this truck. Even given the distance, I will give Park Auto every chance to earn my repeat business should I need another vehicle they have to offer in the future. They are that good! I would highly encourage anyone to ask for Adam Dungan in sales. I can't really even put into words how great of a sales guy Adam is. You won't be disappointed with his level of professionalism and work ethic. Thank you Park Auto Group for making this such a pleasant experience. You are proof that not all auto dealerships care about only the bottom line.

Darby S.